Built the conversation history feature on an AI-driven customer support platform to enable
agents to provide the best possible service to their 150 million customers in a React/Redux single
page application written in TypeScript.
Integrated a dynamic server-generated JSX serialization with the client-side rendering
layer to onboard a new partner in a way that enables the view layer to be rendered independently
from the application and be customizable by the partner.
Implemented the production of analytics events serialized in Protobuf to improve data
collection and enable more-accurate billing.
Created a preview mode for the agent facing interface in the internal development tool to
improve engineers’ efficiency when implementing new features.
Telltale Games
Mar
2017 – Apr 2018
Front End Developer
Replaced various third party customer support tools with an internal tool that specifically
caters to the needs of support staff with React, Redux, and component CSS.
Redesigned and built an internal asset management system used to deploy games with a more
intuitive user interface that minimizes expensive API calls and improves handling of error
conditions.
Created a reporting tool that coordinates with the Telltale CMS and a third party analytics
provider to allow self-service report updates and manage report access permissions.
Implemented customer account management for telltale.com—with over 100,000 weekly active
users—which allows users to manage settings, view and share in-game statistics, and install games.
Adopted Google Analytics to track usage in order to gain better insights for marketing,
growth, and product planning.
Other
Work Experience
Lexus of Serramonte
2012
– 2016
Internet Sales Manager
Managed and responded to online vehicle inquiries, handled over $10M worth of sales
annually
Educated customers and understood their needs to determine the best product choice,
maintained customer service satisfaction at top 6% nationwide
San Joaquin Delta College
2011
– 2012
Lecturer
Taught traditional patternmaking to students and provided them the essential foundation they
needed in order to be successful in this art
Guided students to build their own collection from ideas to final products that got showcased
on the runway
Education
Hack Reactor, San Francisco
2016
Advanced Software Engineering Immersive Program
Academy of Art University, San Francisco
2008
Bachelor of Fine Arts in Fashion Design
I
speak...
English
Cantonese
Mandarin
Projects
Developerweek Hackathon 1st Prize from MyScript 2018.Feb 2018
